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Title
Text copied to clipboard!Duty Officer
Description
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We are looking for a highly organized and dependable Duty Officer to oversee and coordinate daily operations during assigned shifts. The Duty Officer plays a critical role in ensuring the smooth functioning of an organization by acting as the primary point of contact for operational issues, emergencies, and routine matters outside of regular business hours. This position requires excellent communication skills, the ability to make quick decisions under pressure, and a strong understanding of organizational procedures and protocols.
As a Duty Officer, you will be responsible for monitoring ongoing activities, responding to incidents, and ensuring that all relevant information is communicated to the appropriate departments or personnel. You will also be expected to maintain detailed logs of events, provide situational updates, and support the implementation of emergency response plans when necessary. The ideal candidate will have prior experience in a similar role, preferably in a high-pressure environment such as emergency services, military, or corporate operations.
Key attributes for success in this role include strong leadership, attention to detail, and the ability to remain calm and effective in stressful situations. You must be comfortable working independently and making decisions that may impact the safety and efficiency of operations. Flexibility in working hours, including nights, weekends, and holidays, is essential.
This role offers a unique opportunity to be at the center of operational decision-making and to contribute to the overall effectiveness and resilience of the organization. If you are a proactive problem-solver with a commitment to excellence, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Monitor and manage daily operations during assigned shifts
- Serve as the primary point of contact for incidents and emergencies
- Coordinate with internal departments and external agencies as needed
- Maintain accurate and detailed logs of all activities and incidents
- Provide timely updates and reports to senior management
- Implement and support emergency response procedures
- Ensure compliance with organizational policies and protocols
- Conduct shift handovers and brief incoming personnel
- Identify and escalate critical issues appropriately
- Support operational planning and resource allocation
Requirements
Text copied to clipboard!- Proven experience in a similar role or operational environment
- Strong decision-making and problem-solving skills
- Excellent verbal and written communication abilities
- Ability to work independently and under pressure
- Familiarity with emergency response protocols
- Proficiency in using communication and reporting tools
- Attention to detail and strong organizational skills
- Flexibility to work shifts, including nights and weekends
- Ability to manage multiple tasks simultaneously
- Bachelor’s degree or equivalent experience preferred
Potential interview questions
Text copied to clipboard!- Do you have prior experience as a Duty Officer or in a similar role?
- Can you describe a time you managed an emergency situation?
- Are you comfortable working night shifts and weekends?
- How do you prioritize tasks during high-pressure situations?
- What tools or systems have you used for incident reporting?
- How do you ensure effective communication during shift handovers?
- Have you worked with emergency response teams before?
- What steps do you take to stay organized during a shift?
- Can you provide an example of a critical decision you made on duty?
- What motivates you to work in an operational support role?
